H&R Block Sold My Email Address - Part 3
Update: I rec'd the complimentary copies of the software. Thanks again, Pat. --11-26-2003
H&R Block Sold My Email Address Without My Permission - Closed (with less rant & some rave)
I just spoke with Pat Thomson again. Per the group that manages their customer information, I didn't check the appropriate box to opt out of their selling my address to other companies. Also, they don't know to what companies the address has been sold. I still maintain I wouldn't knowingly give them permission to sell my address, but it cannot be proved either way. What is, is. Their records show I said they could. So, that address has been retired and nothing sent to it will be read.
Fortunately, Pat knows the value of customer service and has treated me very well throughout this inquiry. She understood my dismay with the situation, said she would investigate it and would personally contact me about the results. She did everything she said she would. I admire her integrity. Even after I stated I would still be using their TaxCut applications, she offered to provide me complimentary copies of this year's federal and state packages. That was outstanding on her part and very much in the nature of the small businesses in which I was raised. "Even when the customer is wrong, the customer is always right." That tiny loss of revenue for H&R Block helps ensure continued revenue over the years. Pat's professionalism, integrity and excellent customer service skills are great assets for H&R Block. Thanks, Pat.
I understand the fiscal need for tiered customer service, but if the first tier representatives had half the drive Pat does and were given some flexibility to act, there would be many more happy and loyal customers beating down the doors to make purchases.
H&R Block Sold My Email Address Without My Permission - Closed (with less rant & some rave)
I just spoke with Pat Thomson again. Per the group that manages their customer information, I didn't check the appropriate box to opt out of their selling my address to other companies. Also, they don't know to what companies the address has been sold. I still maintain I wouldn't knowingly give them permission to sell my address, but it cannot be proved either way. What is, is. Their records show I said they could. So, that address has been retired and nothing sent to it will be read.
Fortunately, Pat knows the value of customer service and has treated me very well throughout this inquiry. She understood my dismay with the situation, said she would investigate it and would personally contact me about the results. She did everything she said she would. I admire her integrity. Even after I stated I would still be using their TaxCut applications, she offered to provide me complimentary copies of this year's federal and state packages. That was outstanding on her part and very much in the nature of the small businesses in which I was raised. "Even when the customer is wrong, the customer is always right." That tiny loss of revenue for H&R Block helps ensure continued revenue over the years. Pat's professionalism, integrity and excellent customer service skills are great assets for H&R Block. Thanks, Pat.
I understand the fiscal need for tiered customer service, but if the first tier representatives had half the drive Pat does and were given some flexibility to act, there would be many more happy and loyal customers beating down the doors to make purchases.
