raves

Ilium Software seems to know that customer service is still a big deal to many people. In looking for a replacement "wallet" for my PDA, I contacted Ilium and one of their competitors, whose name completely fails me now. (They must've made a great impression...) Both products seemed very similar in function and sold for the same price. I sent both the same email, asking about one specific feature I did not find listed on their sites and, more importantly, why I should buy their product over their competitor's. I received a response from Ilium the next day. I've yet to receive a response from their competitor. Additionally, Ilium's response was not canned, but well-written and personally and specifically addressed my concerns and questions. THAT kind of service will gain my patronage over poor or non-existent service everytime. Thank you Ilium for your great eWallet Professional product and I wish you continued success.

BTW: The competitor was Developer One's CodeWallet Pro.