raves

The folks at Omega One Software know customer service keeps customers and promotes word-of-mouth advertising. I use their Battery Pack 2003 and Journal Bar applications on my PDA. I emailed customer service with a small issue yesterday and had a personal response in my inbox this morning. Alexa took the time to completely address my issue with assurances that a permanent fix is being developed and temporary work-arounds. Specific questions I asked were also answered. I'm sure time could have been saved (mere minutes) by sending me a canned response, but personally responding to my email not only helped resolve my problem, but further cemented my loyalty to their company. I look forward to further offerings from Omega One Software.