rants

It's been a while since I've felt the desire to post here, but Dataviz's poor customer support BEFORE the sale has prompted me to do so. I've tried their product, Documents To Go, to use for invoicing in the field. I've had significant problems and have asked for help. When a potential customer asks for help, your response to that request means money coming into your coffers or going elsewhere. Apparently Dataviz doesn't quite get this. I have used their support system and it is lacking. Imagine troubleshooting a computer problem through the US Mail. That's much of what I've been doing with them. I submit a request, a day, two days or more later I get a response. (Don't pay attention to the date stamps on the entries in the PDFs. They're entirely wrong. Notice that their response is posted exactly at the same time I posted my query.) Then, when I ask for a way to speak to someone, they want to charge me $20??? Charging for customer service when you're trying to sell your product to someone??? That's in line with a telemarketer calling me collect to pitch a product to me! Get real. I'll survive quite nicely without your product, Dataviz. Don't forget that word-of-mouth (or blog) is the best advertising; it can also be the worst.

dataviz1.pdf
dataviz2.pdf