raves

I am so impressed with this company! I needed a device to copy the contents of a client's failing hard drive to their replacement drive. I'd been researching these devices a bit for my other job, looking for an inexpensive hardware solution for erasing hard disk drives. I'd found several multi-purpose solutions that did copying, erasing and such, but all were upwards of $1000 - certainly more than we wanted to spend and way beyond what I would spend for PCIAM.

In my research, I had not yet found the Disk Jockey by Diskology. (I'd been searching for hardware to erase, not copy.) A need arose for copying and I found Diskology. I perused the site, downloaded the user manual (nice touch: making that available), and decided I wanted it. However, it was almost 1:00 on Thursday afternoon and I was concerned that even with overnight shipping I might not get my order before Monday. (You know how some businesses offer overnight shipping, but still take a business day or three to fulfill the order and then ship it overnight?) I emailed them and, initiated from that one email, experienced some of the best customer service I've ever had.

Tony Overbay and I had a veritable conversation through email throughout the transaction and afterward. He noted my need and, though I'd paid for AirSaver (delivery by 3:00 p.m.), shipped the device Standard Air (delivery by 10:00 a.m.). He informed me when the item had been shipped. He checked with FedEx about signature requirements and told me of their waiver procedure. Of course, he'd given me the tracking number, so I knew when the package had been delivered. I left work early (to demo the Friendly Robotics Robomower to coworkers - more on that another day!) and was able to get started on the project sooner than expected.

The device was in excellent packaging that included some of the same style of humor that's on their site and in the user manual. It is a technician's device, meaning that it's not for the average computer user. I found it easy enough to operate and using it saved me at least 8 hours of work in the first use. It virtually paid for itself in the first use!

Small businesses like Diskology, run by individuals like Tony, are the saving grace of customer service in America. The personal touch afforded customers by small business owners can never be reproduced by large businesses. As virtually every product has multiple retail sources these days, the only thing that's really being sold now is customer service. Diskology has two great products: Disk Jockey and customer service.