raves

Glass Pro
(336) 323-6400
1601 W Lee St
Greensboro, NC 27403
Glass Emporium, Glass Pro & Glass Masters


After going through several rounds of calls and redtape with an auto dealer, my insurance company and the windshield replacement company they recommended, I was more than ready for some good customer service. Thankfully I got it from Glass Pro. You may have seen their ads on TV: "What Grandma says, Grandma does!"

I should have called Glass Pro first. I certainly will next time. After finally getting everything arranged with the other glass company, I saw Glass Pro's ad during the noon news. I called and spoke with Brian, the manager of the Greensboro shop - an energetic guy who is eager to be of service, provides useful information and is just generally pleasant to be around. He told me if I brought my car in, they would knock $100 off my deductible, putting my cost at $150. I called the other glass company and left a message asking if they would match Glass Pro. When they returned my call, I was informed that they would/could not mathc Glass Pro. In fact, they could not even honor our original deal of $50 off! They are under contract with my insurance company and part of the small print says they cannot provide these discounts lest they be sued and other litigation. I called Glass Pro and spoke with Brian about this. He said it is true, BUT Glass Pro is not under that contract. As a matter of fact, they just recently got out of it! That cinched it. A few more calls to the insurance and other glass companies and I was back on the phone with Brian. He absolutely amazed me by orchestrating it so that I could have my windshield replaced if I could be there by 4:00. Keep in mind that he did not have the glass in stock and it was about 3:00 when we had our last call.

I got there at 4:00 and it was on. We reviewed the damaged windshield and completed the initial paperwork. One of his techs took my keys and away went my car. The car was returned, we completed the paperwork, I paid my bill and was on the road again before 5:00! I'm impressed. My only complaint (and it's truly minor!) is that I'd like to have driven away with a clean windshield. (I HATE having to clean the inside of my windshield. There are always streaks, even using newspaper or coffee filters and Invisible Glass brand cleaner.) In light of the amazing service I received, the surprising timeliness of the service and the great price, I think I can easily forgive having to clean my windshield.

Thanks, Glass Pro!

(Oh... and State Farm Insurance, I'm not wasting my time to write a rant about you. However, my partner and I are already shopping for a new insurance provider. Hmmmm... two houses, three cars, a motorcycle, life and umbrella - I think we'll easily find a company that will gladly serve our needs.)