miscellany

Below is an email I sent to Wachovia. I hope they respond wih more than lip service.

I have a growing concern about using Wachovia ATM's. The sound that is emitted upon each button press seems to me to be for robbers like the sound of a bell to Pavlov's dogs. There seems to be no standard for the volume level at these machines. On one, the volume is at or near zero (my preference) and on another, the volume is so loud it can certainly be heard from a good distance away. There are many that are in between these extremes. I'd like to see a way to adjust the volume on these machines presented to me before I have to key in my PIN. I don't want would-be criminals to know when I've entered my PIN. Loud volume on ATM's tells them just that.

Here's the response:

Welcome to Wachovia! My name is Scottie H and I am happy to assist you.
I apologize for the delay in responding to your message.

I appreciate your concerns and have forwarded your feedback and advice
on a customer listening form. Thank you for taking the time to send us
your comments and your constructive suggestion.

If you have additional questions or concerns, please contact us via
e-mail or call 800-WACHOVIA (922-4684). Representatives are available
to assist you 24 hours a day, seven days a week.

I value your business as a Wachovia customer and look forward to
continuing to serve your financial needs. Visit us again at
wachovia.com.

Um, yeah.