samiam.com

Poor ol’ Bugly feels puny and is home sick. Here he is with Zipper. Zipper loves her Daddy!

Below are snaps of an accident right in front of Konica Minolta. It happened this morning around 5:30. The truck was traveling east on I-40 and went over the edge about 300 feet from Konica’s main entrance. The driver is OK; he was walking around after the accident. Konica Drive was blocked for a while with all the emergency vehicles, but it was down to one Highway Patrol car when I arrived for work.

Chris and Ronn are also in IT…
Here they’re preparing the mount for the new LCD panel TV for one of the break rooms.

This is what the road I usually take to work looks like now. They’re grading the hill since there’s so much more traffic due to the new housing developments.

I appreciate the prompt reply from Mr. Wilson. I also appreciate the free oil changes. My experience with Saturn of Greensboro cannot be undone and I know of nothing they can do to repair the damage to the trust I gave them. This is why it is extremely important that customers receive excellent service, especially on their first transaction with a business. Had I already established a relationship with Saturn and then experienced this, it would still have been unacceptable, but it would not have damaged my trust of them nearly as badly. I would have known from my experience that they typically provide good customer service and been more inclined to dismiss this as the result of poorly scheduled vacations or inexperienced people covering a vital position.

I will use my free oil changes and I plan to continue having my car serviced there. During those visits, I will be waiting in the showroom and will probably interact with people involved in my sale. Time heals all wounds. Time and good customer service are what are required to heal this one. If I choose to purchase another Saturn, I may use Saturn of Greensboro. They have several years to court my money.