Call Centers, stop lying about hold times!
May 30th, 2008 by SamVerizon, why is it that every time I call you, I’m placed on hold and always hear the message that you’re experiencing “higher than normal call volumes?” Even the last CSR I talked to said they are always this busy and, with school ending, the expect to be even busier.
Wachovia, why is it that every time I call you, I’m placed on hold and always hear the message that you’re “sorry for this unusual delay?” Every single call, no matter what time of day…
Listen up businesses, your customers are angered by call trees. Give us a real person to talk to immediately. Since that’s not too likely to happen, at least while we’re on hold, don’t lie to us. Yadda yadda yadda… yeah I know my business is important to you. Act like it.



